Deleting your data
You can delete your adup account and everything we hold about you at any time. There are three ways to start it, and all three do exactly the same thing.
1. In the app
Sign in, open Profile, and use Delete account in the danger zone at the bottom. You will be asked to confirm. Your account stops working immediately.
2. From Facebook
If you connected adup through Facebook, you can remove it in Facebook Settings → Apps and Websites. Facebook notifies us automatically and we begin the same deletion, then give you a confirmation code you can use to check on it.
3. By email
Write to privacy@tryadup.com from the address on your account and ask us to delete it. We will confirm, and complete the deletion within 30 days.
What is deleted, and what is kept
Deleted permanently:
- your account — email, name, profile picture and sign-in credentials;
- your brands and products, including every product image crawled from your website;
- every creative you generated, its editable layers and its exported images, removed from our storage;
- your advertising-platform connections. The access tokens are revoked at Meta and Google first, so our authorisation genuinely ends rather than simply being forgotten;
- the AI request and response records associated with your account, including the prompts derived from your website.
Kept, in de-identified form:
- daily advertising performance figures (impressions, clicks, spend, conversions);
- credit movements — what was charged, for what kind of action, and when.
Before those rows are kept, every link to you is destroyed: your account reference is replaced by a randomly generated value, and the correspondence between the two is never recorded anywhere, so it cannot be reversed by us or by anyone else. Ad and campaign identifiers, your website address and all ad copy are removed as well.
We keep these de-identified records for two reasons: to understand which advertising formats and creative approaches actually perform, and because we are legally required to retain accounting records of what we charged. Because they can no longer identify anyone, keeping them does not conflict with your right to erasure.
Timing
Your account stops working the moment a deletion is requested — existing sessions are invalidated straight away. The erasure itself runs shortly afterwards and normally completes within minutes. We complete all deletion requests within 30 days.
Checking on a request
A deletion started from Facebook returns a confirmation code. You can check its status at any time on the deletion status page.
Some things we cannot delete for you
- Ads already running in your advertising accounts. They live in your Meta or Google account, not ours, and continue running until you stop them there. Deleting your adup account ends our access, which means we can no longer pause them for you.
- Data held by Meta or Google. Their copies are governed by their own policies; delete those through their own tools.
Questions
Write to privacy@tryadup.com.